Welcome to Online Help for Members
    Basic Navigation
    Member Registration
       How to register for My AmeriCorps
       What happens if My AmeriCorps cannot find me?
       What if I don’t have an e-mail address?
       What is the difference between registration and the login page?
       Now that I am registered, how do I log in?
       I'm already registered for the AmeriCorps Online Payment System. Do I need to register again?
       Username
       Password Setup
    General Portal Questions
       How do I access the online system for the first time?
       What if I forget my password?
       Will my password expire?
       How do I update my name, date of birth or Social Security
       Can I edit information once I have submitted a form?
       What is the Payment Address?
       What is my NSPID?
       How can I change the notification method?
    Member Homepage
       How do I update my contact information?
Applicant Home
    Why do I have access to my applicant homepage once I have been selected?
My Living Allowance
    Earning Statements (This applies only to VISTA and NCCC members)
       Earning Statement Overview
       Do I get a salary?
    Direct Deposit
       Direct Deposit Overview
       How to Complete your Direct Deposit
       What if I do not have a bank account?
       Do I need to get approval from my bank for direct deposit?
       Can I change my direct deposit bank account?
    Tax Form (W-4)
       W-4 IRS Tax Form Overview
       How to claim that you are exempt from paying Federal Taxes on your W-4
       Can I change my W-4 later if I find too much or too little is being deducted from my allowance
My Tax Statements
    Tax Form (W-2)
       W-2 IRS Tax Statement Overview
       What do I need to do with the W-2 statement?
       Who should I contact if a correction needs to be made on my W-2 statement?
    Tax Form (1099)
       1099 IRS Tax Form Overview
       Why do I have a 1099 form?
My In-service Benefits
    Health Care Benefit (VISTA and NCCC only)
       Health Care Benefit Plan Overview
       Where can I find out more information about my health benefits?
       Does my health coverage also cover my spouse or other family members?
       What type of coverage does the health benefit provide?
       Will this health benefit plan cover medical conditions that have already been diagnosed and treated?
       Is there coverage for dental care?
       Is there a co-pay for health care?
       Will I receive a health benefit card in the mail?
       How are my medical bills paid?
       I have health insurance. May I keep my current coverage?
       Whom do I call if I have questions about the health benefits plan?
       Is there a way I can get health insurance after service?
    Child Care Benefit (VISTA and NCCC only?)
       Child Care Benefit Overview
       Am I eligible for the child care benefit?
       How do I get the forms I need to apply for child care?
       May I use more than one Child Care Provider?
       Will the child care subsidy cover the entire cost of my child care?
       Where can I get more information about the Child Care benefit?
    Life Insurance Benefit
       Life Insurance Overview
       Why do I need to designate a beneficiary?
       How many beneficiaries can I designate?
       How to Designate a Beneficiary
       How to Remove a Beneficiary
       Can I waive the Life Insurance coverage?
       How to Waive the Life Insurance Benefit
       Will I need to pay a premium for the life insurance coverage?
       What is the coverage of the life insurance benefit?
       How do I cancel my life insurance?
       Can I convert my life insurance once I complete my service?
My Education Award
    General Education Award Questions
       Eli Segal AmeriCorps Education Award
       What is the National Service Trust?
       Who can I contact for more information about my Education Award?
       How do I search for my Institution?
       What if I cannot find my Institution?
       How do I search for my Institution if it is a foreign institution?
       Can a foreign school be a qualified Institution?
       How long will it take to process my request?
       How will I know when a payment has been made?
       What do the different statuses mean?
       What if I find an error in my pre-populated information?
       Education Award Value
    Loan Forbearance
       Forbearance Overview
       How to Request Forbearance on your Qualified Loans
       What is the difference between ”forbearance” and ”deferment”?
       I received a bill for my student loan. I thought it was supposed to be in forbearance?
       What if I have qualified loans with more than one Financial Institution?
       Is my loan a Qualified Loan?
       Why has the status of my forbearance request not changed to reflect that it was accepted?
    Interest Accrual
       Interest Accrual Benefit Overview
       How to request your Interest Accrual Benefit
       What if I have qualified loans with more than one Financial Institution?
    Segal AmeriCorps Education Award
       Veterans Affairs Approved Institution
       Segal AmeriCorps Education Award Overview
       How to request your Segal AmeriCorps Education Award Payment
       What can the education award used to pay for?
       Besides tuition, what else is considered a qualified current Education Expense?
       How long do I have to use my Segal AmeriCorps Education Award?
       Will the money from my AmeriCorps Education Award be paid directly to me?
       How do I know if my school is a "Qualified Institution"?
       Payment Type
       Amount Authorized
       How long will it take to process my request?
       Terms of Agreement
       How can I check the status of my Education Award request?
       Semester or Term
    Award Extension
       Award Extension Overview
       How to request an Award Extension
       What is considered an appropriate and compelling circumstance?
       What if I can’t find the basis for my extension request listed in the drop-down list?
       How do I attach my substantiating documentation?
       What type of documents should I attach?
       What does it mean if I receive notification that the Trust needs additional information to grant my extension request?
       Can I request more than one extension for my Education Award?
    Transferability of Education Award
       How do I accept or decline an education award transfer?
       How can I transfer all or part of my Segal Education Award?
       How can I revoke the transfer of my award?
       How can I rescind my acceptance of the Award Transfer?
My Service Certification Letter
    Certification of Service Letter
    How to print a Certification of Service Letter
VISTA Questions
    VISTA Enrollment Information
       When should I complete my enrollment documents?
       What is PSO? Do I need to go?
       When is my VISTA Health Benefit Plan effective?
    Terms, Conditions and Benefits Training
       Terms, Conditions and Benefits Overview
       How do I take the TCB course?
       Do I need to create a new username and password to take the TCB Training?
       What will I learn from the TCB course?
       What do I need to do after completing the course?
       When should I take the TCB course?
       How long will the TCB course take to complete?
    End of Service Benefits Option (VISTA Only)
       What are my End-of-Service Benefit options?
       How to Select your End of Service Benefits
       How do I know which End-of-Service option is right for me?
       Once I have made my selection can I change my choice later on?
    Life Insurance (VISTA Only)
       Life Insurance Overview
       Designation of Beneficiary of Unpaid Benefits Overview
       Why do I need to designate a beneficiary?
       How many beneficiaries can I designate?
       How to Designate a Beneficiary
       How to Remove a Beneficiary
       How to Add a Beneficiary
       Can I waive the Life Insurance coverage?
       How to Waive the Life Insurance Benefit
       Will I need to pay a premium for the life insurance coverage?
       What is the coverage of the life insurance benefit?
       How do I cancel my life insurance?
       Can I convert my life insurance once I complete my service?
    V-81 Transportation Form (VISTA Only)
       What is the V-81 Transportation Form?
       Why would I need to use a vehicle/public transportation?
       Where can I find the V-81 Form?
       How do I Create a V-81 Form?
       How do I complete my Member-owned vehicle V-81 Form?
       How do I complete the Project-owned vehicle V-81 Form?
       How do I complete the Public Transportation V-81 Form?
       What happens if you use more than one mode of transportation?
       What are the insurance and licensing requirements?
       Who may I transport?
       What is the V-81 Transportation Form?
       Why would I need to use a vehicle/public transportation?
       How do I edit my V-81 Form?
       How do I check the status of my V-81 Form?
       Types of Transportation
    Loan Deferment
       Loan Deferment Overview
       How do I place my qualified loan in deferment?
    Service Letters
       Non-Competitive Eligibility Letter (VISTA Only)
          Non-Competitive Eligibility Overview
          How to print a Non-Competitive Eligibility Letter
          How long will I have the non-competitive hiring privilege?
          My service ends in a few weeks and I will be applying for Federal Jobs. Can I print out the letter?
       Income Disregard (Public Benefits) Letter (VISTA Only)
          Income Disregard (Public Benefits) Overview
          How to print an Income Disregard (Public Benefits) Letter
       Income Disregard (Social Security Administration) Letter (VISTA Only)
          Income Disregard (Social Security Administration) Overview
          How to print an Income Disregard (Social Security Administration) Letter
       Certification of Service Letter
          Certification of Service Letter
    Travel Arrangements
       What is a Travel Profile?
       How do I create a Travel Profile?
       How do I edit my Travel Profile?
       Who makes travel arrangements?
       What modes of travel are acceptable to use?
       Which Mode of Travel should I choose?
       What happens if I travel by automobile?
       What happens if I travel by motorcycle?
       Who pays for my food and lodging?
       Desired Departure Location
       What types of "Special Needs" should I include here?
       Who should I name as an emergency contact?
    VISTA Events
       Events Overview
       How can I search for events?
       What are the different Event Types?
       Can I enroll myself in an event?
       How do I know if I’m enrolled in an event?
       Where can I find more information on an event I am enrolled in?
    Future Plans/Exit Form
       Future Plans/Exit Form Overview
       When should I complete the Future Plans/Exit Form?
       Is the Future Plans Form required?
       Who will see my Future Plans Form?
       What are my Future Plans options?
       What are the different statuses of the Future Plans/Exit Form and what do they mean?
       What happens if the "Action approved by CNCS" in Part C of my Future Plans/Exit Form
       What if I am terminating my service early and do not yet have access to these forms?
       What does "Did you travel to serve?" mean?
       Once I submit my Future Plans Form, will I have the chance to make changes?
    General VISTA Questions
       I’m confused about my benefits as a VISTA. To what exactly, am I entitled?
       What does full time mean?
       Is there a limit on the number of terms I can serve as a VISTA?
       Does VISTA provide any sort of health care benefits during my service?
       Are my benefits active if I'm training deferred?
       Are taxes taken out of my living allowance?
       Do I need to fill out the W-4 form?
       Can my sponsor organization pay me in addition to the living allowance?
       How to Waive Direct Deposit
       How do I get reimbursed for travel to do my assignment?
       What is the difference between the Education Award and the stipend?
       If I choose the Stipend, when will I receive my money?
       When can I view the balance for my stipend?
       What is the Partial Perkins Loan Cancellation
       Can I change from the Segal AmeriCorps Education Award to the stipend?
       What is the VISTA Member Handbook?
       How do I know when I should contact my State Office?
       Where can I find more information about AmeriCorps and VISTA?
NCCC Questions
    NCCC Enrollment
       How can I best prepare for the NCCC?
       Do AmeriCorps*NCCC members wear uniforms?
       When do members wear uniforms?
       Can I bring my pets and personal items like my cell phone and computer?
       Can I bring my car to the campus?
    NCCC Clearance Process
       NCCC Clearance Overview
       What is the deadline to complete and return my clearance forms?
       What happens if I fail to complete and return my clearance forms on time?
       What forms are required for the Clearance process?
       What is the Acceptance Confirmation Form?
       What is the Legal Clearance Form?
       What is the Medical Clearance Form?
       After I complete and return my clearance forms how will I know if they have been received?
       How can I monitor my Clearance Status?
       How do I know once I have been cleared for service?
       Acceptance Confirmation Form Status
       Understanding your Legal Clearance Status
       Understanding your Medical Clearance Status
       Who should I contact if I have a question about my Clearance status?
       What happens if I fail to pass the legal clearance process?
       What happens if I fail to pass the medical clearance process?
    NCCC Benefits
       What are the benefits I receive for serving with AmeriCorps NCCC?
       Does NCCC provide any sort of health care benefits during my service?
       What is the living allowance for NCCC members?
       How will I receive my living allowance?
       Is it possible to receive college credit for participating in NCCC?
       If I don’t have my high school diploma, will the NCCC help me?
       Are there other activities that will support my educational or personal development while in the program?
       What is required of me to successfully complete the program and receive the Segal AmeriCorps Education Award?
    Time Logs
       What is a Time Log?
       How can I view my Time Log?
       How are my hours defined in the Time Log?
       How do I create a Time Log? (Team Leader Only)
       How can I edit a Time Log? (Team Leader Only)
    General NCCC Questions
       I’m confused about my benefits as an AmeriCorps NCCC member. What exactly am I entitled
       Can I select my projects?
       Will I be able to develop any projects?
       How many projects will each team do?
       Will I do a project in each of the service areas?
       What does spike mean?
       How do teams get to project sites?
       Will I automatically be assigned to fire fighting?
       What skills will I learn while in the program?
       Are members required to take a drug test?
       What are members' service hours?
       Can the 80 independent hours be completed in my home state during my vacation or other leave time?
       Will I have free time to do other things besides NCCC?
       Can my parents visit me at the campus?
       What kind of supervision is there at the campus?
       What breaks or vacations do I get?
    NCCC Exit Process
       NCCC Exit Form Overview
       When should I complete the NCCC Exit Form?
       Will I need to complete the Exit Form if I am exiting early?
       Who will see my NCCC Exit Form?
AmeriCorps State and National Questions
    Enrollment
       Enrollment Form Overview
       Is the Enrollment Form required?
       When do I need to complete the AmeriCorps Enrollment Form?
       What information will I need to complete the Enrollment Form?
       Who will see my AmeriCorps Enrollment Form?
       Once I’m enrolled, what else can I do using the My AmeriCorps Portal?
       Citizenship Status
       Education Status
    AmeriCorps State and National Exit Process
       AmeriCorps Exit Form Overview
       When should I complete the AmeriCorps Exit Form?
       Will I need to complete the Exit Form if I am exiting early?
       Who will see my AmeriCorps Exit Form?
SSN and Citizenship Validation
    SSN Validation Status
    Citizenship Validation Status
Member Exit Survey
    Taking Your Member Exit Survey