If you receive service for an approved benefit, your claim will go to IMG Global, the contractor administering the health benefit plan. IMG Global pays those claims that qualify as approved benefits. When a claim is submitted by your doctor, IMG Global pays the claim according to the guidelines established by CNCS in the Member Health Care Guide. IMG Global is responsible for:
Determining if the claim is for an approved benefit.
Paying or denying the claim.
Appeals.
Customer service.
IMG Global is under contract to CNCS to provide these services. It is not an insurance company. It ensures that your claim is valid, covered by the benefit plan, and paid according to the rules as described in the Member Health Care Guide.