What should I do if an applicant never receives the invitation?

If the applicant did not receive the invitation e-mail, you should recreate the invitation and send it again.  It’s possible that one of the fields, such as the e-mail, was entered incorrectly. If you continue to have issues, contact the eGrants help desk at 1-800-942-2677 between 8:00 AM and 8:00 PM Eastern time, Monday through Friday.

 

See also:

Invitation Overview

How will I know whether the applicant has received the invitation and registered?

What should I do if the e-mail address is invalid?