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User Research Coordinator VISTA

About Illinois Legal Aid Online: The legal system is complex, expensive, and designed to be navigated by trained attorneys. Many people can't afford a lawyer, but they still must engage in the legal system to solve critical problems like domestic violence, divorce, and foreclosure. Illinois Legal Aid Online uses technology to lower barriers to the law so that people can understand their legal options, make informed decisions, and when necessary represent themselves in court. IllinoisLegalAid.org was recently touted as the nation’s best website of its kind. Illinois Legal Aid Online (ILAO) is nationally recognized as a leader in using technology to provide understandable, free legal resources to people in need of legal assistance, and essential training and practice support to legal aid and pro bono attorneys. It has been recognized for its groundbreaking work with awards from the American Bar Association, the Foundation for Improvement of Justice, IIT Chicago-Kent College of Law, the IT Resource Center and Accenture, and LivePerson Software. Service Description The goal of the User Research VISTA project is to improve the experience of people using Illinois Legal Aid Online's (ILAO) free, legal self-help resources with the ultimate aim of improving legal outcomes for Illinois' lower-income, disabled, and senior residents. The VISTA will be responsible for coordinating efforts to understand who are users are, what their legal problems are, and how ILAO can better serve them. The VISTA will develop centralized systems and processes for recruiting and engaging user panels and testers, and conduct focus groups, individual user interviews, other user studies, and usability testing to recommending ways to improve ILAO’s products and services.

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Please note:

This listing is currently not accepting applications.

Member Duties : Recruit and manage a network of users to serve on panels and as testers Implement systems to track, manage, and retain user testers Develop and implement a robust user research campaign, including protocols for email and telephone follow-up, sample scripts, surveys, and other data collection tools Schedule and conduct user interviews Recruit users to serve on stakeholder committees Plan and participate in stakeholder meetings Evaluate user feedback, draft reports, and share insights with program staff Conduct and implement user tests of new features Maintain internal resources for user testing, including sample report formats, sample scripts, and internal documentation. Evaluate the success of the program and suggest ways to expand and improve the program

Program Benefits : Housing , Metra or CTA pass , Living Allowance , Choice of Education Award or End of Service Stipend .


*For details about AmeriCorps VISTA healthcare benefits, please visit https://americorps.gov/members-volunteers/vista/benefits.

Terms : Permits attendance at school during off hours , Permits working at another job during off hours .

Service Areas : None

Skills : Writing/Editing , Leadership , Public Speaking , Team Work , Communications .



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SUMMARY

Program Type:

AmeriCorps VISTA

Program

User Research Coordinator VISTA

Program Start/End Date

08/16/2018 - 08/15/2019

Work Schedule

Full Time

Education level

College graduate

Age Requirement

Minimum: 18 Maximum: None

Program Locations

ILLINOIS Chicago

Languages

English

Accepting Applications

From 06/06/2018 To 07/20/2018

Contact

Gwendelyn Daniels

120 S La Salle St

Chicago IL 60603

3129779047

gdaniels@illinoislegalaid.org

www.illinoislegalaid.org

Listing ID

81629


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